Contacting Spirit Casino

Which Channel Fits Which Question

Two channels cover every request, and picking the right one shortens the wait. Live chat suits anything that blocks play right now: a deposit that has not appeared, a promo code that was not accepted, a locked account or a question about a wagering counter. Email suits requests that need attachments or a written record, such as KYC documents, a complaint about a bonus decision or a personal data request. We do not run a telephone line.

Both channels are staffed around the clock, so AEST and AEDT hours are covered in full, including evenings and weekends in Sydney, Melbourne, Brisbane and Perth. Australian public holidays do not close either channel.

Before you write, have your registered email address, the amount and method of the transaction (Visa, Mastercard, Apple Pay, MiFinity, Bitcoin, Ethereum, Litecoin or Bitcoin Cash) and any promo code you entered (SPIRIT, GHOST, BUSTER or HAUNT) to hand. For verification questions, keep photos of your Australian driver’s licence, passport or Medicare card and a recent utility bill or bank statement ready.

Writing to Our Email Address

Written requests go to [email protected], the single address for support, verification, complaints and data requests. Send the message from the email address registered on your account so we can match it without extra checks, and put the topic in the subject line, for example Withdrawal pending or Data request. Attach clear photos of documents rather than screenshots of a screen, and add the date and time of any transaction you are asking about. Never send your password or a full card number by email or chat, because our team does not need either to help you.